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21/09/2021

Rightpath Claims: Overcoming Travel Claims Sector Pain Points

An image of people queueing at an airport.

As we pass the 6-month anniversary of all remaining travel restrictions being lifted in England and Wales (March 18th, 2022) in the wake of the pandemic, the world is on the move.

According to a report conducted by McKinsey during lockdown, up to 72% of those polled globally expected to travel as soon as restrictions allowed.

Many in the UK seem to have followed through on those plans, with the surge in travellers resulting in key sectors within the travel industry unable to cope with demand.

Of course, where there is travel, there are the inevitable travel claims. These too are occurring in greater numbers than anticipated, leaving many insurers exposed as their claims solutions lag some way behind, with seemingly no alternative but to wait for claims handlers to catch up whist customer services bear the brunt of consumers’ frustration.

There is another way.

Rightpath Claims has already helped insurers impacted by claims backlogs post-Lockdown, with the transfer of claims services to its award-winning claims solution.

Additional Capacity
Capacity can be allocated with minimal lead times thanks to Rightpath’s proven operational flexibility and systemised approach to claims fulfilment, delivered by travel claims specialists.

Expert Team/s
Rightpath’s Academy selection and people development model allows for the supported multiplication of skills and knowledge, providing dedicated teams, with delivery complimented by full-service branding as required.

Self-Service Claims Portals
Rightpath’s self-service travel claims portal delivers claims questions and document upload requests in real-time, and only as relevant to each individual claim being entered to reduce the common pain point of information supplied in error.

During transition to Rightpath from another claims provider, claim routing can be automated at ENOL, ensuring customers are routed to the correct service for the timeframe in which they took out their policy.

Claim Status Transparency
Claim status is available online, 24/7, with configurable automated notifications at key claim milestones, providing transparency and peace of mind to the claimant.

Real-Time Data Visibility
In addition to bespoke, granular reporting, services to insurers can be further enhanced with secure client dashboards for real-time MI and in-depth data visibility, keeping insurers informed.

API Integration
Claim services can be further enhanced via API integration with insurers own systems and Rightpath’s pioneering claim platform, ATICS, for direct claim data transfer.

Assistance Services
Assistance services can also be provided, as partnered or fully managed services.

To find out more, contact us on 01268 214096.

Alternatively, email us at: marketing@rpisolutions.com

Sources:
https://www.gov.uk/government/news/all-covid-19-travel-restrictions-removed-in-the-uk
https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/a-travel-boom-is-looming-but-is-the-industry-ready

INSURANCE TIMES
Tech & Innovation
Awards 2021
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INSURANCE TIMES
Claims Excellence
Awards 2021
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INSURANCE TIMES
Claims Excellence
Awards 2020
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INSURANCE POST
Claims & Fraud
Awards 2020
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INSURANCE TIMES
Tech & Innovation
Awards 2020
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INSURANCE TIMES
Claims Awards
2020
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ITIJ
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2019
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INSURANCE TIMES
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Awards 2019
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Awards 2014
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CLAIMS
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2014
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Awards 2011
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