16/10/08 Report Explores the Benefits Offered by New Claims Technology

Expert system technology applied to travel insurance claims offers unparalleled benefits to insurers and is explored in a new report issued this month.

Spanning many key areas including claims costs, fraud protection, operational efficiencies and compliance, the report looks to establish the financial value of each benefit. In the context of an environment of 50,000 claims, it anticipates savings in excess of £1.6 million.

Expert system technology essentially allows for people without any expertise (including customers) to deliver expert quality results. Applied to travel insurance claims, rather than being wholly reliant on the experience of the claims handlers for the accuracy of claims assessment insurers can instead use staff of less experience supported by a system that automatically drives the decision process (the expert system). As an extension, you can also allow customers direct access to your system allowing for them to derive claims decisions themselves, without the need for manual intervention.

The report titled ‘Expert Systems in Travel Claims Management’ has been produced by Rightpath Insurance Solutions Ltd. – specialists in this niche area of technology. Managing Director, Andrew Commins, explains “With such a fundamental shift in claims approach comes a proportionate increase in opportunity. However, we discovered that at surface level the scope and value of the benefits are not all self-evident which is why we commissioned the report. We believe people will be amazed by what they read.”

“The report is of relevance to pretty much anyone working in travel insurance from underwriters looking at ways to reduce claims costs, claims managers looking to ease the management process and reduce operational costs, to intermediaries and marketers keen on new service differentiators.”

A complimentary copy of the report is available through the website: www.rpisolutions.com.