Awards
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James Fanthorpe: 020 8667 8989.

Press Releases
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2019

14/05/19 Rightpath Extends Multi-Factor Authentication (MFA) and Data At Rest Encryption (DARE) for Security and Peace-of-Mind
Rightpath Insurance Solutions has enhanced security for all of its specialist claims management divisions to include Data At Rest Encryption and optional Multi-Factor Authentication.

09/05/19 InsurTech, Opportunity and Risk
The insurance industry stands on the cusp of a philosophical revolution, even if many insurers are yet to fully grasp the opportunities and risks inherent in the application of InsurTech.

03/05/19 Sentry Solutions Launches New Website
Specialist accident and health claims and administration company, Sentry Solutions has relaunched the website; SentrySolutions.co.uk. The website will support the growing needs of insurers and those having experienced an accident or health-related incident who are looking to make an insurance claim.

02/05/19 Innovation, AI, ATICS and the Future of Claims Management. Don't Be Left Behind
Many insurers are yet to fully harness the benefits of an effective innovation strategy which provides true enhancement to their service to customers, and risk being left behind. So how can an insurer move ahead of the curve?

01/05/19 Rightpath Claims Trigger Fraud Detection Success.
Diligent claims management company, Rightpath Claims were pleased to assist in the detection of a fraudulent claim which led to the fraudster’s conviction and sentencing to 16 months imprisonment.

30/04/19 Organisational changes herald new era of growth for Rightpath Insurance Solutions.
In recognition of their experience and outstanding personal achievement, Rightpath Insurance Solutions’ Helen Prendergast and Jane Hastings have recently been promoted to General Manager and Claims Manager, respectively.

17/04/19 Sentry Solutions to provide specialist Personal Accident claims management support to Pulse Insurance.
Pulse Insurance have announced an exciting new working partnership with accident and health claims management experts, Sentry Solutions. The service partnership will enable Sentry Solutions to provide professional claims management support to the many hundreds of businesses, groups and individuals who rely on Pulse’s tailored Personal Injury and Travel cover, every year.

09/04/19 Rightpath Claims in Demand-led Service Expansion
Due to a sustained growth in client acquisition and customer service enhancements, experienced Claims Management specialists, Rightpath Claims, has expanded their offered operating hours from 9:00am to 5:00pm weekdays to 8:00:am until 8:00pm, Monday to Friday and 09:00am to 12:00pm Saturday.

2018

08/11/18 Net Promoter Scores of Great and Excellent
Rightpath have extended its customer satisfaction surveys to include Net Promoter Scores and have been shown to be delivering results ranging between great and excellent.

28/09/18 Rightpath in Property Acquisition
As part of their investment strategy the Rightpath Group of companies have bought a 4500ft² office complex in Laindon, Essex.

12/09/18 £1.75m Turnover and Record Profits
Rightpath are pleased to announce a consecutive year of record turnover and profits across all businesses. Group turnover grew to £1.75m and profits increased nearly 500%.

24/08/18 Introducing - Sentry Solutions
Sentry Solutions has been launched by Rightpath Insurance Solutions to offer claims and administration services dedicated to specialist and niche products within the Lloyd’s and London Market.

04/05/18 New CDW Solution - Auto-Refunds.com
Rightpath Insurance Solutions have launched a new claims service specifically for the collision damage waiver market. Auto-Refunds is an online claims solution that comes under the protective wings of Jane Hastings and Kay Parker, both of whom had previously managed the Easy-Jet CDW scheme.

2017

21/11/17 Celebrating 10 Years of Success
In celebration of 10 years of service to the insurance and claims industry Rightpath Insurance Solutions had a birthday party at Dirty Dicks, Bishopsgate.

08/10/17 Protect Claims Appointed by CAA for Monarch
The Civil Aviation Authority (CAA) have appointed Protect Claim to manage the estimated 32,000 forward booking claims for the Monarch ATOL protected refunds.

04/09/17 Strong Financial Year
Rightpath are pleased to announce their best financial year on record, with their highest ever turnover (72% increase), profit (177% increase) and profit margin (114% increase).

04/07/17 Rightpath Launch Digi2L.com
Following the successful introduction of multiple new claims services, Rightpath Insurance Solutions have moved their digital business to their Digi2L.com brand in order to allow them to emphasise their position as a bespoke claims solution provider.

30/06/17 London Market Expert Database
Rightpath Insurance Solutions are pleased to announce that they are now subscribed to the London Market Expert Database.

16/05/17 Global Response Manager & Deputy Join Rightpath
Rightpath Claims are proud to confirm the appointment of Jane Hastings (former Claims Manager at Global Response) as Customer Service Manager.

04/02/17 Busiest Month on Record
Counting across all line of business, January was the busiest month in Rightpath’s history, receiving over 3,400 claims in just one month.

23/03/17 Rightpath Move Head Office to Essex
As part of a restructuring programme Rightpath Insurance Solutions have now established their Head Office in Rochford, Essex.

2016

01/05/16 Strong Results: Operational and Financial
Following the publishing of their most recent annual accounts (2015/16), Andrew Commins, Managing Director discussed the years performance.

07/04/16 Refund Solutions Launched
Following the publishing of their most recent annual accounts (2015/16), Andrew Commins, Managing Director discussed the years performance.

2015

01/10/15 Rightpath appointed on RAC's new travel insurance product
To ensure that the highest level of customer service extends to overseas emergency medical assistance and claims, Hood Group has appointed Healix and Rightpath Claims to provide these critical services for the duration of the agreement with RAC.

15/01/15 Protect Claims Launched
As part of its business strategy Rightpath Insurance Solutions have looked to add depth through diversification and are pleased to confirm the launch of Protect Claims; a claims management service designed specifically for financial failure claims.

2014

25/03/14 Finalists in The Post’s ‘The Claims Awards 2014’
We are very honoured to have been shortlisted in The Claims Awards 2014. Run by The Post / Insurance Age to celebrate excellence in general insurance claims, this is another testament to the strength of the Rightpath Claims proposition...

14/03/14 Finalists in Insurance Times’ Claims Excellence Awards
Rightpath Claims are very proud and excited to be named finalists in the prestigious Insurance Times' Claims Excellence Awards.

2013

28/06/13 Claim Portal Launch
Rightpath Claims have launched an online portal to allow customers to view their claim status, get an indication of when they can expect a response, add comments to their claim and re-open them.

01/05/13 Airline Recovery: Direct to Consumer Claim Service
Rightpath Insurance Solutions are pleased to announce the launch of their first direct to consumer claim service: Airline Recovery.

18/03/13 Award Recognitions for Rightpath
Rightpath Insurance Solutions are proud finalist in the ‘Best Small Business’ category of the Croydon Business Awards 2013. Rightpath’s founder and Managing Director, Andrew Commins is also a finalist in the ‘FSB Real Life Entrepreneur’ category.

2012

17/12/12 Jennifer Li Heads New Technical Team
As part of a restructuring programme designed to support Rightpath’s continued growth, Jennifer Li has been promoted to the role of Technical Manager.

20/11/12 Rightpath Rebrand and Launch New Website
Rightpath Claims have launched a new website (www.rpclaims.com) and revealed their new company logo.

12/11/12 Rightpath Claims Rebrand
To commemorate 5 successful years in business we commissioned a rebrand and are excited and happy to introduce the revised Rightpath Claims logo.

18/10/12 Rightpath Continue Strong Growth
Rightpath Claims have announced a year end growth rate of 88%.

2011

15/04/11 Small Firms Play David in Battle with Goliath
Some of Croydon's finest small businesses battled it out with nationwide brands in the finals of the Croydon Business Awards.

2010

22/12/10 Online Claims Eases Impact of Snow
Rightpath Claims have launched a facility for online claim submissions just in time to counter the impact of the recent bad weather.

20/07/10 Rightpath Extend Technology Platform
Rightpath Insurance Solutions, have launched a new claims administration system, ATICS Advanced.

19/05/10 Rightpath Finalist in Multiple Business Awards
Rightpath Insurance Services celebrated becoming finalists for two HSBC sponsored South London Business Awards.

01/02/10 Claim Site Launched for Mobile Web Browsing
Rightpath Claims have launched a website optimised for claimants browsing the web via their mobile phone.

2009

18/09/09 Rightpath launch claims service
The travel claims innovations specialist Rightpath Insurance Solutions has recently extended into the outsourced claims market with the launch of Rightpath Claims. Their first handling contract went live this month.

13/03/09 Mondial Claims Manager Joins Rightpath
Rightpath bolster their Management Team with appointment of Paul Staples, previously the Claims and Assistance Manager for Mondial UK, as Head of Operations.

30/01/09 Rightpath Drive Growth Strategy
At a time when many companies are reining back their growth plans, Rightpath Insurance Solutions Ltd. is driving them forward.

01/12/09 Online Satisfaction Surveys Get Results
The introduction of online satisfaction surveys can drastically improve the level of customer feedback.

2008

16/10/08 Report Explores the Benefits Offered by New Claims Technology
Expert system technology applied to travel insurance claims offers unparalleled benefits to insurers and is explored in a new report issued this month.

18/09/08 Airline Industry Explore Benefits of New Approach to Travel Insurance Claims
The Worldwide Airline Customer Relations Association (WACRA) explores the benefits travel insurers have experienced from using expert system technology in claims management at their upcoming annual conference in the Philippines.

05/09/08 A New Technology Breakthrough for Travel Insurance Claims
A decision making tool that automatically assesses travel insurance claims has been launched to market and is set to save the industry millions.

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