22/12/10 Online Claims Eases Impact of Snow

Rightpath Claims have launched a facility for online claim submissions just in time to counter the impact of the recent bad weather.

MD, Andrew Commins, explains “As well as offering the insured the means to submit their claim 24/7, we also benefit from straight-through-processing, reducing administration by more than 50%. Our systems are then able to feed that data into our rules engines to drive the actual claim assessment, increasing efficiencies further still.”

“As a web-link the facility also allows us to reach out to the rest of the industry offering a seamless and even branded extension to their existing support channels, on an overflow basis. The customer referral can take place either within the client’s IVR or website and can be set-up within hours.”