In the wake of the COVID-19 induced lockdown, many insurers will be seeking ways to cut service costs. With a new and intuitive self-service digital claims model, Rightpath Insurance Solutions has the answer, reducing average claim processing time by 57% and claim touchpoints by 19%, and the potential to reduce claims management costs.
In April this year, Rightpath and Digi2L announced the early completion of the first milestone of their Digital Road Map and the innovative new feature, Structured Document Upload; a method of expediting the claims process whilst giving greater transparency into the status of a claim to the claimant.
As a result of Structured Document Upload, Rightpath brand and Collision Damage Waiver specialists, Auto Refunds, has already achieved a reduction in claim touchpoints by 19% and a reduction in the average claim processing time by 57%. This has also led to an increase in average process satisfaction to 100%.
The plan that gave rise to Structured Document Upload, the Digital Road Map, was devised by Rightpath Insurance Solutions as a pro-active and on-going initiative to bring digital claims innovation, and an evolving digital strategy, to the insurer’s it serves.
Self-Service, Transparency and Cost-Effectiveness
Next to receive Structured Document Upload will be Rightpath’s flagship travel claims brand, Rightpath Claims, where it will further enhance an online travel claims portal powered by Rightpath’s pioneering claims system, ATICS. ATICS is also unique as a trusted solution able to assess and validate self-service travel claims in real-time.
As demonstrated in the results above, the impact of reducing claim touchpoints is two-fold:
James Fanthorpe, Senior Consultant at Rightpath’s innovation incubator, Digi2L said: “These early results for the new system, and Structured Document Upload specifically, are very encouraging. We will continue to make process improvements, and with the further innovative enhancements we have planned as part of the Digital Road Map, I am confident we can grow this advantage and bring the insurers Rightpath supports both greater cost control and increased customer satisfaction.”
All of Rightpath Claims fully scalable services can be tailored to the needs of the individual insurer and claim type, from support for multiple SLAs and bespoke, detailed MI and reporting, to comprehensive while-label delivery and the features of the Digital Road Map, including Structured Document Upload. Interested Insurers should contact us today for more information, on: 01268 214096, or by emailing: firstname.lastname@example.org