Our client was unhappy with existing solutions in market and sought a fully online, multi-lingual, global solution for ticket refund claims, one which was able to scale rapidly as required.
The solution was to be run for 5 years before being transitioned to its replacement by the client as an in-house solution capable of replicating the former solution's established approach.
Our client was unhappy with existing solutions in market and sought a fully online, multi-lingual, global solution for ticket refund claims, one which was able to scale rapidly as required.
The solution was to be run for 5 years before being transitioned to its replacement by the client as an in-house solution capable of replicating the former solution's established approach.
We began by identifying key in-house expertise to lead on both service design and operational delivery. Our development team created a scalable, multi-lingual claims solution, in close consultation with Operations, to ensure a bespoke, best-in-class customer experience within just 6 weeks.
