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Claims
Management


Expert, Customer-Centric, Scalable
and Cost-Efficient Claims Management,
for all claim types.

  • Highly Experienced Teams
  • Real-Time Claim Status Visibility
  • Proven, Rapid Scalability
  • Online Self-Service Claims
  • Living Digital Strategy
INSURANCE TIMES
Claims Excellence
Awards 2021
- finalist -
INSURANCE TIMES
Claims Excellence
Awards 2020
- winner -
INSURANCE POST
Claims & Fraud
Awards 2020
- finalist -
INSURANCE TIMES
Tech & Innovation
Awards 2020
- finalist -
INSURANCE TIMES
Claims Awards
2020
- finalist -
ITIJ
Awards
2019
- finalist -
INSURANCE TIMES
Tech & Innovation
Awards 2019
- finalist -
INSURANCE TIMES
Claims Excellence
Awards 2014
- finalist -
CLAIMS
AWARDS
2014
- finalist -
CROYDON
Business
Awards 2014
- finalist -
SOUTH LONDON
Business
Awards 2011
- finalist -
CROYDON
Business
Awards 2011
- commended -

Best In Class,
Designed for
You.

“Staff were extremely thorough, fair and pleasant to deal with. I was very pleased with the fast resolution of this claim.”
- Rightpath Claims Customer Comment
Customer Experience
  • Highly Experienced Claims Teams
  • Intuitive Claim Setup
  • Real-Time Claim Status Visibility
  • Dedicated Account Manager
  • Robust Fraud Prevention
  • Customer Satisfaction Surveying As Standard
Added Value Services
  • Proven, Rapid Scalabilty
  • Tight Leakage Controls
  • Enterprise-Level Security
  • Bespoke MI & Reporting
  • Digital, Self-Service Online Claims
  • Full Service Whitelabelling
  • In-House Digital Development Resource
AI & Digital Self-Service
  • Pioneering, AI-Driven Claim Assessment & Validation
  • Dynamic Question Sets and Evidence Requests Matching Exact Policy
  • Guided Document Upload
  • Dedicated Data Engineer
  • Handler-Free Claims Automation Strategy
Benefits
Featuring over a decade of management experience, as well as a broad range of benefits, our unique service can be tailored to suit your precise business needs.

Our flexible claims management services are also available as a part of our Total 360° Management solution, and easily deployed for any claim type.
Man scaling mountain.

Proven, Rapid
Scalability.

All of our services are fully scalable without loss of quality.

Man scaling mountain.
Woman checking smartphone in street at night.

Pioneering
Digital Self-Service.

With dynamic question sets and guided document upload, our award-winning, AI-driven self-service claims platform combines transparency and ease of use for optimal customer satisfaction.

How We Work -
At A Glance

“Staff were extremely thorough, fair and pleasant to deal with. I was very pleased with the fast resolution of this claim.”
- Rightpath Claims Customer Comment
Expert Claims Handlers

Our claims teams are comprised of some of the most experienced claims professionals in the industry, with a proven ability to onboard new and complex claim types.

Process Flexibility

You choose your ideal claims process. We deliver. Our systems are embedded with flexible Insurer/Agent preferences that drive the entire process. With support for multiple SLAs.

Award-Winning Digital Claims Portals

Empower your customers with the ability to check and comment on the real-time status of their claim, with Structured Document Upload, for the right claim supporting documentation, first time.

Self-Service Claims Automation

Accurate claims decisions online, and innovative automation delivered through our groundbreaking, first-to-market AI-driven claims assessment system.

Highly Detailed Claims Analytics

The accuracy and depth of our claims data is unsurpassed. Comprehensive data provides in-depth insight and MI by scheme, policy and claim type, with optional custom reporting.

White-label Claims Sites

Make a statement about your commitment to claims service excellence with a dedicated, branded claims site combined with optional full service branding.

Take the first step and contact us today, we'll do the rest.

9:00am - 5:00pm Mon-Fri (excl. Bank Holidays)
+44 (0)20 8667 8989
enquiries@rpisolutions.com
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