Accident & Health (A&H) and corporate travel market claims agencies disappeared due to acquisition. As a result our client could not find a solution that fully met their operational needs.
We leveraged our experience and service design expertise to become subject matter experts in new and complex claim types, including: Personal Accident, Income Protection, Hospital Cash Plan, Dental and Corporate Travel.
We partnered with the client to deliver a tailored service, supporting the run-off of their large-scale Accident and Health (A&H) book, which included PA, IP, HCP and Dental claims, with their support for knowledge transfer into our existing operations team.
We realigned the website and systems to support all new verticals. Ultimately, delivering a new and distinct claims brand to support the specific needs of these particular segments.