We observed how the reimbursement exercise delivered by a third-party in the wake of a major airline failure in 2008 was conducted.
We concluded that through a combination of bespoke system development and our scalable delivery models we could deliver an alternative and optimised solution for this particular type of crisis management.
We invested in our management team to bring in highly specialist subject-matter expertise.
They were placed within an operational model designed to leverage and transfer this expertise throughout the wider team.
In addition, we made bespoke enhancements to our systems to embed controls, efficiencies and greater scalability.