Claims & Assistance Services

Many will be familiar with Rightpath Claims’ experience in complex travel claims management, what you may not know is that Rightpath Claims can also provide partnered or fully managed Assistance services.

Combined with Rightpath Claims’ proven scalability and unique digital self-service travel claims platform there are clear advantages to using one provider to manage both Claims and Assistance; taking efficiency and cost-control to the next level.

Working Together
Assistance cases can be complex and come at significant expense to the insurer due to the medical and logistical requirements of helping those in medical need abroad. In support of the assistance provider, and through tight processing and validation practices, Rightpath Claims acts as an additional validation check on assistance fees and invoices as they are submitted.

This helps both Rightpath and the chosen assistance provider in their collective aim of delivering services with the highest accuracy and cost-efficiency to the benefit of the insurer.

After all, it is because of the robust checks we conduct that Rightpath Claims is able to maintain a leakage of less than 1%.

Assistance Provider/Rightpath Claims Relationship Diagram

Centralised Information Management
Furthermore, Rightpath Claims’ systems utilise one secure, enterprise-level database for the management and tracking of both claims and assistance cases as they are reported, providing analytics and reporting across every metric and KPI in real-time, where instant access to live data can be provided via optional secure client portals.

This database acts as a single point of truth where it is no longer necessary to wait for scheduled reports. Performance and MI data analytics is available for instant analysis, granular and in aggregate, across product lines and customer demographics. This helps insurers remain agile and able to ascertain demographic characteristics, helping to guide rapid pricing and product portfolio decisions as market trends unfold.

Bordereau Management Options
Rightpath Claims provides the following Claims and Assistance bordereau management options:

Option 1: Rightpath Claims Makes Payments Direct to Medical Service Provider (Single Bordereau)

Option 2: Rightpath Claims Makes Payment to Assistance Partner (Single Bordereau)

Option 3: Assistance Partner Maintains Own Account (Dual Bordereaux)

Further Information
To discover how Rightpath Claims can both streamline and optimise and combined approach to Claims and Assistance services, email us at: bizdev@rpisolutions.com or call us on 01268 214096.