Accurate and timely information is critical to ensure any complex task is successfully completed. With claims, this is true of every case, and at any given moment within the life cycle of the claim.
Often, both consumers and insurers are unaaware of relevant claim activity, where information relating to a specific claim is hard to obtain, or simply not available at all until the claims administration provider takes manual action to provide it.
For claimants using a Rightpath brand, real-time claims status information is available online, 24/7. But what about the insurer? Where information provided by other claims services may be limited, and may arrive too late for meaningful course corrections to be made if challenges to claim resolution are encountered.
In addition to bespoke, in-depth scheduled reporting as required, and as an optional service addition, insurers using a Rightpath brand (Rightpath Claims, Sentry Solutions, Protect Claims or Auto Refunds) as their TPA of choice can access a secure client specific dashboard. Each dashboard contains real-time information on service and individual claim performance.
With a secure Client Dashboard, insurers can:
*Reports viewable via a Client Dashboard can be configured to client specification and added to the dashboard view, further extending claim activity and performance insight, precisely as required by the insurer.
This kind of information availability is specifically designed to empower insurers with real-time MI with which to inform case and policy decisions. At the same time, helping to inspire a continued confidence in their chosen claims administration provider.
Insurers wishing to take advantage of an insurer dashboard integration for optimal service visibility should contact Rightpath Insurance Solutions today on 01268 214096.
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