Following sister brand, Digi2L’s success in being shortlisted 2 categories last year, and subsequently winning Claims Service Solution of the Year 2020, we are excited to announce that Rightpath Claims has this year reached finalist status in 2 categories in the prestigious Insurance Times Claims Excellence Awards, 2021.
The two categories are Claims Service Solution of the Year – Claims Management Company and Claims Product Solution of the Year – Claims Management. This achievement is a result of Rightpath’s continued pro-active focus on service innovation and digital enhancement.
As claims automation pioneers with over a decade of experience in the complexities of travel claims management, last year Rightpath Claims launched its new digital self-service travel claims platform, developed for ease of use, and claims process transparency.
Digital Travel Claims - Self-Service Success
The fully tailorable, self-service travel claims platform utilises dynamic question sets served to the claimant in real-time, as the claim is being entered, as well as Rightpath's Structured Document Upload, which guides the claimant in the supply of the correct evidence to match their individual claim, first time.
Furthermore, claimants receive claim progress visibility thoughtout the customer journey via automated claim milestone notifications and web portal status updates.
In addition, the new platform has also been instrumental in driving a 59% reduction in online service time, a 57% reduction in telephone service time and an increase in overall process satisfaction to 92%*.
For more information on specialist claims management solutions from Rightpath Claims, or the new digital self-service platform, contact us today on: 01268 214096, alternatively, please email: firstname.lastname@example.org
* All data drawn from standard system reports for the last three months from the time of award entry compared with the same period from last year.